Energy supplier prevents fraud with IBAN-Name Check
A green energy supplier, uses the IBAN-Name Check through our partner BlueM to improve the customer acceptance process and combat fraud. This makes them the first energy supplier to use this service.
Thank you for reading this post, don't forget to subscribe!Prevent fraud and mistakes
The data of applicants for an energy contract is checked with this. If the data is incorrect, the applicant will receive an automatic message to change the data.
In half of the cases, the data is then adjusted and the energy supplier has the correct and validated customer data. The other half does not adjust the data and therefore does not become a customer. These are possible fraud cases: Providing false personal and payment details is a persistent problem for energy suppliers. In the past, for example, it happened that fraudsters gave up the IBAN of a foundation. This results in incorrect direct debits and reversals and takes a lot of time to find out. With IBAN-Name Check these cases are already prevented during onboarding.
Combine IBAN-Name Check
NeoSmart also uses a Credit Check. However, when false information is provided, this check can give an unjustified positive outcome. By combining the IBAN-Name Check, you can be sure that the Credit Check has been done on the right person or company. Mistakes and fraud cases are thus immediately identified.
Persistent problem
As early as 2014, the daily newspaper Metro reported: “Energy suppliers suffer losses due to fraud with personal data and pass this on to the energy bill of Dutch households. Many millions of bills remain uncollectable by the network operators, because the applicants for the electricity do not appear to live at the addresses or simply do not exist”.
Obviously, this increases the costs of energy suppliers. Loyal customers are the victims. With the help of the IBAN-Name Check, these fraud cases can often be prevented and energy suppliers have fewer debits.
“By integrating the SurePay IBAN-Name Check, we have been able to drastically reduce the number of cases of fraud and bad debts. That is beneficial for our existing customers!”
CEO energy supplier
More interesting client case studies
IBAN-Name Check for Companies help Grolsch at prevention of fraud
After attempts at fraud at a
international fellow brewery, is
Grolsch are going to use the
IBAN-Name Check for Businesses.
Decrease in fraud and fake orders at STRATO
Since the introduction of the IBAN-Name
Check we see over 80% less
fraudulent orders relative to
from a year earlier.
Mitros improves processes by using IBAN-Name Check for Business
Thanks to this solution, we know for sure
That we can get to the right person or
organisation pay.