{"id":35794,"date":"2025-10-21T11:37:56","date_gmt":"2025-10-21T09:37:56","guid":{"rendered":"https:\/\/www.surepay.eu\/trust-center\/"},"modified":"2025-10-21T11:37:56","modified_gmt":"2025-10-21T09:37:56","slug":"trust-center","status":"publish","type":"page","link":"https:\/\/www.surepay.eu\/nl\/trust-center\/","title":{"rendered":"Trust Center"},"content":{"rendered":"\t\t
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Trust Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSecurity and privacy have always been paramount at SurePay. Thus, SurePay is proud to be both GDPR and ISO\/IEC 27001:2022 compliant. We regularly engage authorized third parties to perform SOC 2 type II audit. These audits assess our adherence to all 93 information security controls specified in Annex A of ISO\/IEC 27001:2022. We also have UK CyberEssentials Level 1 certification which can be downloaded from BM Registry<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Independently Certified and Audited:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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GDPR Ready<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ISO 27001:2022
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ISAE3000
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Cyber Essentials
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GDPR Ready<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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ISO 27001:2022 Compliant\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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ISAE3000 Audit Type II Report\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Cyber Essentials Certified<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Explore the SurePay Trust Center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDORA Addendum\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEU’s Digital Operational Resilience Act (DORA), supplements the provisions for ICT risk management, incident reporting, and audit rights to safeguard critical financial services.

\n\nDownload PDF\u00a0 \u2192\u00a0<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSubcontractors\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tList of SurePay’s subcontractors and sub processors.\n

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\n\t\t\t\t\t\t\t\t\tData Processing Agreement\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThis DPA supplements the provisions for managing personal data in compliance with applicable privacy laws.

\n\n\ud83c\uddea\ud83c\uddfa Download EU DPA \u2192<\/a>
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\n\n\"\"Download the NDA for your region below.

\n\n<\/div>\n\ud83c\uddf3\ud83c\uddf1 NDA Template Dutch Law \u2192<\/a>
\n\ud83c\uddec\ud83c\udde7 NDA Template English Law \u2192<\/a>
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\n\t\t\t\t\t\t\t\t\tEcovadis Scorecard\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSurePay\u2019s latest sustainability and corporate social responsibility assessment, as rated by EcoVadis. Customers can request access to our EcoVadis Scorecard directly via the EcoVadis platform.

\n\nGo to Ecovadis \u2192\u00a0<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYearly Financial Audit\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIndependently audited by EY to ensure full financial transparency and compliance. Results are available for review upon discussion.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tStatement on Modern Slavery and Human Trafficking\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\nThis statement applies to SurePay B.V. and SurePay Ltd (collectively \u201cSurePay\u201d).

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\n\t\t\t\t\t\t\t\t\tSurePay: Code of Conduct\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This Code of Conduct applies to everyone who works at and with SurePay<\/p><\/div>

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Key information on security,
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Security Standard:

<\/strong><\/p>

At SurePay, the security of sensitive data and the integrity of our services are our highest priorities. We employ a comprehensive, multi-faceted security strategy, protecting all personal data with strong encryption both at rest and in transit. Our security model is centered on the principle of least privilege, enforced through formal user management processes, mandatory multi-factor authentication (MFA). Our network utilizes a defense-in-depth approach with strict segmentation between production and non-production environments and other best practices. We proactively manage threats using 24\/7 monitoring, frequent vulnerability scanning, and proactive threat modeling, while also integrating security directly into our development lifecycle. This entire framework is supported by our people, who complete background checks and mandatory annual security and privacy training. We also have resiliency in form of auto scaling, multi AZ and multi region architecture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tGeneral Data Protection Regulation (GDPR):<\/strong>

\n\nSurePay takes utmost care to adhere to the GDPR (EU) and AVG (NL) principles. As a company which handles your data on a daily basis, the safety of your data and protection of your rights is one of SurePay\u2019s top priorities. Therefore, SurePay commits itself and its affiliates to all applicable data protection.\n

The exercise of your rights is safeguarded by internal policies, and for information on which data we process and why, please check our\u00a0Privacy Statement\u00a0<\/a>on this website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our Core Values<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our core values define the way we do business every day and the way we work with each other, customers and partners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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We care<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We are a supportive employer and understand that health, family and safety are truly important.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Think forward<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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By continuously anticipating the needs of tomorrow, we lead the way with solutions that secure the future today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Build together<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We believe in teamwork and strive for the best results together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Be responsible<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We all contribute to achieving our mission of reducing fraud and improper payments, leading to a positive impact on society.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you ISO 27001 certified?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
SurePay is ISO 27001 Complaint.\n\nThe Statement of Applicability (SOA) is only mandatory for organizations that pursue full certification, therefore, it does not apply to us.\n\nInstead, SurePay is working towards an SOC 2 certification. This attestation demonstrates that our controls are transparent and independently verified, and they are available for review upon request.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs SurePay a Data Processor or Data Controller?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Our role (Processor or Controller)\u00a0depends on the specific service provided<\/b>\u00a0and is formally defined in a\u00a0Data Processing Agreement (DPA)<\/b>.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will you retain our data?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
SurePay will retain your data for 7 years. This is done to enable both you and SurePay to comply with our respective legal obligations.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you process data in a country outside the EEA?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
SurePay and its subprocessors only process personal data within the EEA and UK. Should we be required to transfer data to a third-country, we will apply all safeguards required by the applicable law.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I verify the identity of SurePay\u2019s directors?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
We are happy to provide the extract from the Dutch Chamber of Commerce (KVK), which contains the official information necessary to identify our directors.\n\nFor security and privacy reasons we do not supply copies of our directors’ passports to customers. Sharing identity documents broadly creates unnecessary risks, including identity theft which could eventually lead to phishing attacks and other frauds.\n\nIf you need copy of the identity documents for a specific compliance purpose, please do reach out to us at any time.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf you require any further information, please reach out to legal@surepay.nl<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Start today. Be sure who you pay.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tBook a meeting to discuss how SurePay can support your organization.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook a meeting<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Trust Center Security and privacy have always been paramount at SurePay. Thus, SurePay is proud to be both GDPR and ISO\/IEC 27001:2022 compliant. We regularly engage authorized third parties to perform SOC 2 type II audit. These audits assess our adherence to all 93 information security controls specified in Annex A of ISO\/IEC 27001:2022. We […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-35794","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTrust Center • SurePay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.surepay.eu\/nl\/trust-center\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trust Center • SurePay\" \/>\n<meta property=\"og:description\" content=\"Trust Center Security and privacy have always been paramount at SurePay. Thus, SurePay is proud to be both GDPR and ISO\/IEC 27001:2022 compliant. 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